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Check the status of your order via the (please insert link this to the main ZA order tracker page). All you need is your order number and email address.
TRACK YOUR DELIVERY STATUS
Track your parcel by following the link in your Shipment Confirmation email. This would be sent as soon as your parcel is shipped. You can find your order number in your order history or in the email we sent you to confirm the order. If you still can't find it, contact us at
2 Day Express Delivery - Main Centres 24hours and Outlying areas 48 hours
Only certain main centre areas qualify, and orders must be placed before 14:00 on a working week day.
Standard Delivery - Main Centres 48hours and Outlying areas 72 hours
All orders over R400* qualify for free delivery, please see the delivery fee calculated at checkout if your order is below R400. Applicable to all areas within South Africa. Please note that some bulky items may only be available on Standard Delivery.
Main centres (delivery within 4-5 working days)
Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley
Outlying areas (delivery within 5-7 working days)
Outlying areas (delivery within 5-7 working days) All orders over R400* qualify for free delivery, please see the delivery fee calculated at checkout if your order is below R400. Applicable to all areas within South Africa.
Note: a day refers to a normal business day and excludes Saturday/Sunday and public holidays.
HOW MUCH DOES DELIVERY COSTS?
The delivery amount depends on the total order value of your basket and delivery option you choose.
NB: Deliveries are made on weekdays only(excluding weekends) and during office hours (8am to 5pm). Deliveries times are estimated and are dependent on specific courier routes and road conditions.
Over R400 basket:
Standard Delivery (2-4 business days) = Free
2 Day Express Delivery (1-2 days business days) = R60
Under R400 basket:
Standard delivery (2-4 business days) = R49 delivery
2 Day Express Delivery (1-2 days business days) is an extra R60 = R109
The below chart shows SLA (days) for regional deliveries.
|Destination Region||STD SLA||Express SLA|
|Western Cape Central||1-2||1|
|Western Cape Regionl||1-2||1|
|Eastern Cape Central||2-3||1|
|Eastern Cape Regional||2-3||1|
|Northern Cape Central||3-5||2-3|
|Northern Cape Regional||3-5||2-3|
|Free State Central||2-3||1|
|Free State Regional||2-3||1|