To search with the navigation menu, select your desired gender, sport, or brand from the options at the top of the page. Mobile users can either click on the drop-down menu or scroll down the page to see these options. You can then further refine your search results using the filters. This is where you can narrow down your results with options such as product type, size, colour, and price.
Alternatively, you can find specific products by using the search bar at the top right of the page. Simply enter the product name or article number. For product details, click on the product image. Found what you were looking for? Click on 'Add to Cart'.
If you've registered with adidas or the online shop you can use your email address to log in. If you don't have an account, you can check out as a guest or create an account before you check out. To finalise your purchase, enter your delivery and billing addresses, then choose a payment method and enter the necessary payment information before clicking 'Confirm Order'. Please check all the information on this page before clicking the confirmation button. Orders cannot be changed after confirmation, so please double-check that your address details are correct and any customised items are exactly the way you want them.
1. Go to the order tracker. You can find your order number in your order history or in the email we sent you to confirm the order.
2. Immediately eMail our Customer Services at contact us or call at +27 86 000 1004 to request cancellation. Customer Services will confirm whether or not cancellation is possible.
Should your cancellation be processed (within 2 - 4 hours), we'll send a confirmation email to the address you used to place your order. You will either not be charged or receive a refund for the cancelled products. In the case that you do not send the cancellation request in time, you can return your order to us once you have received it and then be refunded.
1. To change the size of a product, click Edit below the specific product.
2. To delete a product, click Delete below the specific product.
3. To change the quantity of a product, click the product quantity box and select the number you want to order.
Check the status of your order via the (please insert link this to the main ZA order tracker page). All you need is your order number and email address.
TRACK YOUR DELIVERY STATUS
Track your parcel by following the link in your Shipment Confirmation email. This would be sent as soon as your parcel is shipped. You can find your order number in your order history or in the email we sent you to confirm the order. If you still can't find it, contact us at
Express Delivery (2-3 business days)
Only certain main centre areas qualify, and orders must be placed before 14:00 on a working week day.
Standard Delivery (3-7 business days)
All orders over R600* qualify for free delivery, please see the delivery fee calculated at checkout if your order is below R600. Applicable to all areas within South Africa. Please note that some bulky items may only be available on Standard Delivery.
Main centres (delivery within 3-7 business days)
Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley
Outlying areas (delivery within 5-7 business days)
Outlying areas (delivery within 5-7 business days) All orders over R600* qualify for free delivery, please see the delivery fee calculated at checkout if your order is below R600. Applicable to all areas within South Africa.
Note: a day refers to a normal business day and excludes Saturday/Sunday and public holidays.
The delivery amount depends on the total order value of your basket and delivery option you choose.
NB: Deliveries are made on weekdays only(excluding weekends) and during office hours (8am to 5pm). Deliveries times are estimated and are dependent on specific courier routes and road conditions.
Over R600 basket:
Standard Delivery (3-7 business days) = FREE
Express Delivery (2-3 business days) = R100
Under R600 basket:
Standard delivery (3-7 business days) = R60
Express Delivery (2-3 business days) = R160
The below chart shows SLA (days) for regional deliveries.
|Destination Region||STD SLA||Express SLA|
|Western Cape Central||3-7||2-3|
|Western Cape Regional||3-7||2-3|
|Eastern Cape Central||3-7||1-3|
|Eastern Cape Regional||3-7||1-3|
|Northern Cape Central||3-6||2-3|
|Northern Cape Regional||3-7||2-3|
|Free State Central||3-7||1-3|
|Free State Regional||3-7||1-3|
Criteria to return an item
A return must be logged within 30 days of the date of purchase. All products can only be accepted if it is in a re-saleable condition and if the original label or hangtag has not been removed and the product is still in its original packaging. Any free promotional gift or accompanying item must also be included in the return. Due to hygienic reasons swimwear, face masks, face coverings, underwear and modesty items may not be returned or exchanged unless there is some fault of material or a manufacturing default. Should your item be defective, please refer to section 1.2 .
1.1 Exchange/returns policy
adidas may exchange or refund products that have been bought, provided that the product is returned in its original packaging, has not been worn, or damaged or used in any manner whatsoever. Products must be returned within a period of 30 days from date of purchase with the original receipt accompanying the product as proof of purchase.
Refunds will only be processed if the product is returned in accordance with the above specifications and the refund will be allocated in the same manner the transaction transpired ie:
- If the items were purchased with a card it will be refunded to the same card which was used to purchase the item. Under no circumstances will we refund any purchase price to a different card to that which was used for payment in the original transaction.
- If the payment was made in cash it will be refunded in cash.
- If the payment was made by debit card it will be refunded in cash.
1.2 Damaged or defective products
For adidas, quality is paramount. We thoroughly test all our Products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our Products to be damaged or defective. adidas has a legal obligation to make sure that our Products conform to the sales contract.
Returned Products are inspected by the adidas Quality Assurance Department and refunded/exchanged if the damage is the result of a manufacturing defect or is considered unsafe or inferior quality in so far as the product is damaged during normal wear within 6 months from date of purchase. We undertake to fully refund the cost of any defective or damaged product provided that the aforementioned terms are complied with
If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you. We do not refund Products that were:
- Obtained from a source other than an adidas Concept Store or Factory outlet (list to be found here)
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)
- Not cared for according to the wash/care instruction labels.
Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not replaced.
1.3 Returns of defective/faulty products process
Defective products can be returned in store within a period of 6 months from date of purchase. Alternatively, you can contact us team who will facilitate a return or exchange as circumstances allow at the time. A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. A product is in a defective condition if it is dangerous to the user or to the consumer, when used in the prescribed way and/or for the purpose for which it was manufactured or designed to be used. The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use. When returning a product after the 30 day standard returns period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in the customer’s possession. Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not replaced.
How much does it cost to return a product
Returning products is free of charge as long as the product is in its original state and packaging. Apparel has the original tags attached. Accessories have all parts of the original packaging. Footwear is in the original shoe box and you follow the instructions on how to return a product. You can return your online order within 30 days from the date of order delivery.
When will I get my refund after I returned my order?
Your Refund progress: we'll process your return and ensure that it is eligible to be refunded. Your bank will also send a refund confirmation to you.
Credit/debit card: max 14 business days. We'll send you another email as soon as we've processed your return and authorized a refund. From the moment we authorise the refund, your bank still needs to process it. You will receive your refund via the same method that you used to pay for the product(s). We will reimburse you from the day we receive your online order back at our warehouse and have inspected it.
Will get refund on my shipping costs if I return my products?
We will not refund your shipping costs, except in the case of return of a defective product. This will be assessed once received at our warehouse, and if a defect is approved, your refund will include shipping costs.
How many days do I have return my order?
Purchases from the adidas online shop can be returned within 30 days from the date of order delivery if they qualify as per our returns policy.
CAN I EXCHANGE IN STORE?
Did you order an item online, but it is the wrong size? Instead of returning it.
- You can exchange for a different size for free within 30 days in selected adidas stores per invoice price.
- You can also exchange an item with any other item as per invoice price
- If you choose an item with higher price than invoice, you can pay the difference amount.
A) How do I exchange an item?
- Bring the item in its original packaging along with the invoice to any adidas store.
- Original tags must be attached to them
- Item/s should be in good condition and not used.
B) Which items are excluded from exchanges?
- Swimwear, Underwear, Face masks, Beauty products, sports bra & Lingerie
- Gift Vouchers
Here's how to claim your discount:
- Pick a product that's applicable for a voucher discount from our online store.
- Continue to your shopping bag. Click 'Enter promo code' under your order summary. A promo code can also be applied on the delivery page.
- A voucher field will appear. Type your voucher code into the field and hit 'Apply'.
When shopping in the adidas app, continue by clicking 'Payment or 'Shop Now' to see the promotion code field in the check out steps.
Keep in mind:
- The voucher is only valid for a limited time.
- The voucher may not be applicable to all products. Exclusive articles are excluded from promotions, which will be noted on the product's page.
- The voucher cannot be applied after you've placed an order. In this case you need to cancel the order within 15min and use the re-order button in your account to checkout again.
- The voucher cannot be combined with other promotions, offers or discounts. If more than one promotion or discount offer applies to your order, we'll use the one with the greatest discount.
- Shipping charges apply when the discount voucher makes the total amount drop below the threshold for free shipping.
You can find the Terms and Conditions related to voucher usage stated on the bottom of the email in which you received your voucher, or on the voucher.
Sometimes when you try to use a voucher code you can get a message saying it's either expired or not recognized. If it's expired, you won't be able to use it any more. If it's not recognized, you can follow these steps to get to the bottom of the problem.
First you need to make sure you are using the voucher correctly. Read the terms and conditions which can be found at the bottom of the email. Also make sure the voucher applies to at least one item in your bag, not all items are eligible for promo codes. Another potential issue is the voucher might be a retail voucher, these can't be used at online shops.
If none of these issues apply, make sure you've entered the voucher code exactly as it appears. It's easy to make mistakes if you enter the code manually. Some common mistakes are:
- Check spacing, character errors and/or spelling mistakes.
- The voucher code field is case-sensitive. Check that 'Caps Lock' button is not on and use upper case where necessary.
- Check you're not mixing up the numbers 0/1 and the letters O/I.
- It could also be possible that your voucher is only applicable on the adidas app and not our website. In such case, download it here and try again.
If you are sure your voucher is valid for your order but it still doesn't work, please contact us.
Promotions apply on a specific selection of our products. Certain articles may be excluded from promotions (e.g. the Yeezy collection or other hype articles). This is always highlighted on the article details page on both .com and in the app. If the code is valid and the wrong % is applied, please contact us and we will help find out what happened.
If sales products are excluded from your voucher, use your voucher on a regular-priced product instead.
Please contact our friendly customer service team for assistance. Contact us.
Please contact our friendly customer service team for assistance. Contact us.