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DELIVERY DELAY NOTICE
Due to high order volumes, we are currently experiencing a delay of approximately 6-8 working days in processing orders and returns.
We sincerely appreciate your patience during this time. For any queries, please contact our Customer Service team at service@za.onlineshop.adidas.com.
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If you've registered with adidas or the online shop you can use your email address to log in. If you don't have an account, you can check out as a guest or create an account before you check out. To finalise your purchase, enter your delivery and billing addresses, then choose a payment method and enter the necessary payment information before clicking 'Confirm Order'. Please check all the information on this page before clicking the confirmation button. Orders cannot be changed after confirmation, so please double-check that your address details are correct and any customised items are exactly the way you want them.
Standard Delivery (5-7 business days) All orders over R600* qualify for free delivery, please see the delivery fee calculated at checkout if your order is below R600. Applicable to all areas within South Africa. Please note that some bulky items may only be available on Standard Delivery.
Main centres (delivery within 5-7 business days) Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley
Outlying areas (delivery within 7-9 business days) Outlying areas (delivery within 7-9 business days) All orders over R600* qualify for free delivery, please see the delivery fee calculated at checkout if your order is below R600. Applicable to all areas within South Africa.
Note: a day refers to a normal business day and excludes Saturday/Sunday and public holidays.
The delivery amount depends on the total order value of your basket and delivery option you choose. NB: Deliveries are made on weekdays only(excluding weekends) and during office hours (8am to 5pm). Deliveries times are estimated and are dependent on specific courier routes and road conditions.
Over R600 basket:
Standard Delivery (5-7 business days) = FREE
Under R600 basket:
Standard delivery (5-7 business days) = R60
The below chart shows SLA (days) for regional deliveries.
Returns and Withdrawal policy for items purchased at the adidas Online Shop.
To return your products, please follow these steps: 1. Go to https://www.adidas.co.za/ 2. Click on the Order Tracker Tab which is available on the top right side just above the search tab. 3. Put your Order ID and registered email ID then click on check status. 4. Scroll down a bit then click on Return order. 5. Select the quantity and reason for a return then click on next. 6. Click on the Disclaimer box then create a return label. 7. Print the return label and find a container that will fit all of the items you are returning. 8. Courier will collect the return and send it back to us then the refund will proceed, once the order has reached the International Returns Hub and has been inspected.
Criteria to return an item
A return must be logged within 30 days of the date of purchase. All products can only be accepted if it is in a re-saleable condition and if the original label or hangtag has not been removed and the product is still in its original packaging. Any free promotional gift or accompanying item must also be included in the return. Due to hygienic reasons swimwear, face masks, face coverings, underwear and modesty items may not be returned or exchanged unless there is some fault of material or a manufacturing default. Should your item be defective, please refer to section 1.2 .
1.1 Returns policy
adidas may refund products that have been bought, provided that the product is returned in its original packaging, has not been worn, or damaged or used in any manner whatsoever. Products must be returned within a period of 30 days from date of purchase with the original receipt accompanying the product as proof of purchase.
Refunds will only be processed if the product is returned in accordance with the above specifications and the refund will be allocated in the same manner the transaction transpired ie:
1.2 Damaged or defective products
For adidas, quality is paramount. We thoroughly test all our Products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our Products to be damaged or defective. adidas has a legal obligation to make sure that our Products conform to the sales contract.
Returned Products are inspected by the adidas Quality Assurance Department and refunded/exchanged if the damage is the result of a manufacturing defect or is considered unsafe or inferior quality in so far as the product is damaged during normal wear within 6 months from date of purchase. We undertake to fully refund the cost of any defective or damaged product provided that the aforementioned terms are complied with
If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you. We do not refund Products that were:
Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not replaced.
1.3 Returns of defective/faulty products process
Defective products can be returned in store within a period of 6 months from date of purchase. Alternatively, you can contact us team who will facilitate a return or exchange as circumstances allow at the time. A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. A product is in a defective condition if it is dangerous to the user or to the consumer, when used in the prescribed way and/or for the purpose for which it was manufactured or designed to be used. The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use. When returning a product after the 30 day standard returns period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in the customer’s possession. Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not replaced.
How much does it cost to return a product
Returning products is free of charge as long as the product is in its original state and packaging. Apparel has the original tags attached. Accessories have all parts of the original packaging. Footwear is in the original shoe box and you follow the instructions on how to return a product. You can return your online order within 30 days from the date of order delivery.
When will I get my refund after I returned my order?
Your Refund progress: we'll process your return and ensure that it is eligible to be refunded. Your bank will also send a refund confirmation to you.
Credit/debit card: max 14 business days. We'll send you another email as soon as we've processed your return and authorized a refund. From the moment we authorise the refund, your bank still needs to process it. You will receive your refund via the same method that you used to pay for the product(s). We will reimburse you from the day we receive your online order back at our warehouse and have inspected it.
Will get refund on my shipping costs if I return my products?
We will not refund your shipping costs, except in the case of return of a defective product. This will be assessed once received at our warehouse, and if a defect is approved, your refund will include shipping costs.
How many days do I have return my order?
Purchases from the adidas online shop can be returned within 30 days from the date of order delivery if they qualify as per our returns policy.
CAN I EXCHANGE IN STORE?
Did you order an item online, but it is the wrong size? Instead of returning it.
A) How do I exchange an item?
B) Which items are excluded from exchanges?
When shopping in the adidas app, continue by clicking 'Payment or 'Shop Now' to see the promotion code field in the check out steps.
You can find the Terms and Conditions related to voucher usage stated on the bottom of the email in which you received your voucher, or on the voucher.
Sometimes when you try to use a voucher code you can get a message saying it's either expired or not recognized. If it's expired, you won't be able to use it any more. If it's not recognized, you can follow these steps to get to the bottom of the problem.
First you need to make sure you are using the voucher correctly. Read the terms and conditions which can be found at the bottom of the email. Also make sure the voucher applies to at least one item in your bag, not all items are eligible for promo codes. Another potential issue is the voucher might be a retail voucher, these can't be used at online shops.
If none of these issues apply, make sure you've entered the voucher code exactly as it appears. It's easy to make mistakes if you enter the code manually. Some common mistakes are:
If you are sure your voucher is valid for your order but it still doesn't work, please contact us.
Promotions apply on a specific selection of our products. Certain articles may be excluded from promotions (e.g. the Yeezy collection or other hype articles). This is always highlighted on the article details page on both .com and in the app. If the code is valid and the wrong % is applied, please contact us and we will help find out what happened.
You can read the specific Terms and Conditions in the source of your voucher to make sure that your voucher applies to your order. The Terms and Conditions can be found at the bottom of the email you have received with your voucher, underneath the 'Store Locator' and 'Privacy Policy'. Or go to your partner site for the agreed terms which can vary per collaboration.
If your voucher isn't working on sales products, it's because it cannot be combined with other promotions, offers or discounts. If more than one promotion or discount offer applies to the order, we'll use the one with the greatest discount. Check the source of your voucher code for the voucher-specific Terms and Conditions. You can find the Terms and Conditions at the bottom of the email, below the Privacy Policy.
If sales products are excluded from your voucher, use your voucher on a regular-priced product instead.
Please contact our friendly customer service team for assistance. Contact us.
A guide to cleaning and maintaining trainers
Running/walking/hiking can be tough on your shoes. They'll face the wear and tear of mud puddles, dirt roads and pavement. Some simple maintenance can get out grass stains and scuffs, and keep your shoes looking fresh, even when they're worn. Here is our guide to cleaning and maintaining your trainers.
Cleaning instructions
When the time comes to clean your shoes, follow these dos and don’ts.
Do:
Don’t:
Here are some additional tips to keep your shoes clean:
Storage
Spot clean
After your run/walk make sure to remove any stains as soon as possible. When leaving them for too long they will start to permeate into the fabric of your shoe, which can be damaging in the long-term.
When the washing is done, complete the final and most important step: take your shoes out for a stroll.
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